The machine is very nice looking in person, very sleek. The instruction manual is pretty sparse on details. It has enough, but it's a little intimidating for a first time user. I took my time and found out that the programming is very user friendly and easy to use. I have ours on our counter with a cabinet overhead. When I fill water reservoir I do pull the machine a bit forward because the reservoir is deep and you have to lift it straight up. It's easy to do but you need a bit of clearance. The bean hopper is in the back, so I pull the machine forward a bit to fill that, as well. Very easy to do. One thing I wanted in the J9 was the option to use a water filter. I have hard water from our tap, and had been filling our DeLonghi from our filtered refrigerator dispenser, but that was cumbersome. With the Jura filter I can fill the deep reservoir right in the little bar sink I have next to the machine. I tested the water before and after, and the Jura filter definitely works to reduce hardness, which is important in keeping the machine free from mineral scale buildup. I think it will be well worth the expense of replacing the filters. It came with one filter and a couple of descaling tabs, which I have not had to use yet.
If you’re a froth fan, you won’t be disappointed – Jura machines tend to be very good frothers (if that’s a word) and manage to top off drinks to the same standard as you’ll usually find in the high street coffee shops. It’s certainly an impressive result, even if we found it was a novelty the wore off rather quickly. We’re not the biggest advocates of milk foaming though, so you might be more excited that we are!