02/12/2000 - Purchased Capresso C1000 unit at William-Sonoma for $899. Manually cleaning the internal screen after every few cycles is no big deal. The User’s Manual documentation is a bit over-engineered and could be simplified or reformatted for easier reading and troubleshooting. You do not want to use oily coffee beans as they will stick together and clog the burr grinder. The grinder is also bit noisy, yet produces the perfect cup of pressure-brewed coffee or espresso every time. After using this for a week, I’ve never enjoyed coffee from anyone else including formal restaurants. It was initially pricey but definitely worth every cup.
Capresso offers a significant list of help resources that include comparison charts, instruction booklets, quick-reference guides and a list of FAQs. In addition, the company offers information on its warranties and product registration. You can contact Capresso using its toll-free customer service hotline. The nice thing about this company's customer service is that there are people available to answer your questions on Saturdays.
First, I really wanted to like this machine. The specs, design, functionality, were exactly what I was looking for in a super automatic espresso machine, however the machine failed to perform the basic task of making espresso. I found the display, programming, controls, and size of the water chamber to be good. The milk frothing system was cumbersome as it required you to attach tubes each time you wanted a milk drink. When the system worked, the steamed milk was hot and the consistency was great for cappuccinos and lattes. However, if the tube was not connected precisely (very little room for error) the consistency of the milk was poor. I ended up having to restart the process several times as the tubes were not connected properly or they came loose as the milk was pumped. The tubes also presented an issue with clean up in that they had to be cleaned after each use.