My daughter and her husband thought this was a great product. He likes his coffe real strong so can adjust it to his taste. She likes tea so the steamer is great for her. (I hear she is getting back into the cappacionos!) Also with dual spigots on the machine he can make 2 cups at a time for him and his best buddy in the early AM. I have'nt tried it yet, but when I do I'll give a report on it. This machine runs around $1200 new, I bought it refurbished for $400. Heck of a deal!
...I just bought this machine for my girlfriend's new kitchen. The water sensor in the water tank does not stay in place. Therefore, the machine cannot make coffee because it cannot determine whether or not there is any water in the tank. There is a tiny plastic cap that should hold the sensor in place. The cap doesn't clip in, and floats away as soon as the tank is filled. Therefore the entire machine doesn't work.
You also get programmable push-button controls for milk, hot water and espresso outputs and given the fact that the 1003380 Accademia dispenses great beverages on demand, it’s great for those who don’t like to wait for long before their drink is ready. In total, there are 7 buttons that you can use in order to prepare one of the following drinks hot water, latte macchiato, latte, cappuccino, cafe lungo, cafe and of course, espresso.