One downside of the C65 is that it isn’t self-cleaning. If you don’t mind taking it apart and rinsing everything out manually, then that shouldn’t be an issue. However, as James mentioned, sometimes the bean holder will think that it’s empty when there are still grounds inside. Overall, it is a minor inconvenience, but it can be frustrating when you’re running late in the morning, and you get a smaller cup as a result.
I also hate my Jura-Capresso coffee machines. Not only do they cost a wad of money, the insides cannot be end-user cleaned or serviced. The O rings in the brew mechanism go out after a few years and bring everything to a noisy grinding halt. Plus, the machine makes almost-hot enough coffee... 15 seconds in the microwave and it's hot, but sometimes makes the coffee bitter. I deduct one star for these gripes and now we're at three stars.
If I could say anything that would help you make a decision it is this: this is a stylish sexy machine that brews the perfect cup of coffee every single time! Cleaning is simple! The machine is QUIET! I would not trade this for a brand new installed Miele, well maybe if they swapped me even I would, but I've had many cups out of their machines and in all honesty the Jura is better! Don't be afraid of the refurbished machines! Buy this machine and enjoy it as much as my wife and I have ours! I hope this helped someone make a decision! If you are anything like my wife and I, the coffee machine is much more than an appliance! It's is a member of the family and in this family we take our coffee very seriously! We love each other and we love our Jura!!!