You get a full roster of customer support with the Capresso EC-100. If you run into problems, you can contact customer service using a toll-free phone line during business hours or by email. You can also check the Capresso Facebook page to learn more about your espresso maker. You get a one-year warranty with this espresso machine, which is typical for the espresso maker industry.

Capresso is actually an amalgamation of the words “cappuccino” and “espresso.” Jura Capresso is known as an innovator, coming up with a lot of firsts. It is the first company to have a programmable coffeemaker/conical burr grinder combination. It also came up with the first automatic drip coffee maker with a stainless steel thermal carafe. The first burr grinder with electronic sensor was also introduced by the company. Other innovations include the first semi-automatic espresso machine, first burr grinder for home use, and first stand-alone automatic milk frother for consumer use.

My first Jura was the F7. I bought it off of Ebay(new) and couldn't have been happier. I was so thrilled with it, that I bought another (F9) and gave my mom the F7 because it was such an awesome machine. It is really remarkable how the machine works. It took me a good 15+ cups to figure out how to make the coffee the way I like it. There are so many options on this machine that effect the taste: Grind, water temp, quantity of beans, quantity of water, etc.... In reference to the service I am amazed. When I received my new F9, I immediately had problems with a couple of the buttons. I called the service center and was on hold for 6-8 minutes. After about a 2 minute conversation with the representative they said that she would just send out a new machine and when I get it to send my old machine back in the box. They paid all postage. No credit card, nothing. I've never heard of such a service before. Absolutely Excellent. I couldn't be happier. It is a great machine that makes very good coffee and looks really nice on the kitchen counter. I love my Jura! As a matter of fact, I believe I am going to go and make myself a decaf latte right down.
I'm not a heavy coffee drinker but after working as a barista in a coffee house, I am a little particular about exactly how I like it. I've used a professional machine and the F9 is *easier* to use and even with 4 less bars of pressure than commercial models it still produces very comparable results. Also is faster to use than commercial machines since it stores the beans, grinds, tamps, and even collects the spent grounds. The Jura Capresso F9 allows you to make coffee or espresso in the EXACT amount, temperature, and strength you prefer. You can also use the hot water only function for brewing hot tea or Americano style coffee beverages. The touch screen is extremely easy to navigate, and the unit is easy to clean, prompting you to do so when needed. Hmmm... did I say *easy*?
Turn, press, enjoy – that’s how easy it is to enter the world of IMPRESSA C65 With the one-switch operating concept of the Rotary Switch and the 11-language plain text display, it’s easy to create the perfect coffee every time. Thanks to the high-performance conical grinder, the beans are always freshly ground. The simple, compact design with its elegant combination of matte and gloss black gives the IMPRESSA C65 an imposing yet understated look in any surroundings.
09/16/2010 - The C1000 finally gave out after 10+ years and service fees of $250. With all lights now flashing and the loudest grinding noise ever, it was confirmed today with Jura-Capresso Customer Service that this unit is not worth their new $250 service fee to repair (if it could be repaired). I still found the C1000 a great appliance and Jura-Capresso a very reputable company. From a cost-analysis perspective (and these are ONLY estimates), I consume about 700 cups per year which requires about 20 pounds of beans at $10 per pound (Fresh Market) or $200 per year. Ten years worth of coffee beans cost about $2,000. Add the $900 cost of the C1000, plus two $125 service fees, my total investment was around $3,150. I excluded the cost of water since we pay a minimal fee, but never use the charged amount. Equivalent cups of pressure brewed coffee (about $3 per cup from Starbucks) over this ten year period would cost about $21,000. I compare Starbucks prices since there is a huge quality difference between their pressure-brewed coffee and drip coffee at your local food mart. So my break-even point with the Jura-Capresso C1000 was between one and two years. The remaining eight to nine years of coffee I consumed was at no cost (when compared to Starbucks). This analysis only includes the direct financial cost and not the cost of your time/fuel getting to Starbucks. I happily accepted Jura-Capresso’s "one-time replacement offer" to upgrade my C1000 to a new IMPRESSA C5. The list price is $999, but the upgrade cost is only $600. Although my C1000 unit has experienced problems, it continues to be the most awesome coffee machine ever! Once my IMPRESSA C5 machine arrives and has been used a short time, I will post a new product review.Read full review...
You don’t even have to deal with the coffee grounds right away: they just drop into a little box that needs periodic emptying. Like the the 1.4l water tank, this box slides out of the front of the machine, which means you don’t need to fumble around at the back or move it away from the wall every few cups of coffee you make. It’s a nice touch, especially as the water tank in particular requires regular topping up: every time you switch the machine on, it flushes water through its pipes to keep them clean. It’s a bit of a faff, but it has its benefits: the NC-ZA1 makes a surprisingly delicious cup of coffee.
Any coffee-based beverage is only going to be as enjoyable as the beans that are used to make it. If you don’t already, you will need to source high-quality, whole coffee beans and drink enough coffee to make sure that those beans aren’t going stale. You can use any beans that you like, but small batch and single-origin coffee beans are going to make a world of difference over bulk and mass-produced coffee beans.
If you’re a froth fan, you won’t be disappointed – Jura machines tend to be very good frothers (if that’s a word) and manage to top off drinks to the same standard as you’ll usually find in the high street coffee shops. It’s certainly an impressive result, even if we found it was a novelty the wore off rather quickly. We’re not the biggest advocates of milk foaming though, so you might be more excited that we are!