THE CURE: Once weekly reach up inside with a hot, wet towel, and clean the round disk behind the flap that hangs down. If it jams, unplug and let it cool before turning it on - sometimes you may have to do this several times. It just happened this a.m., and I had to wait 1/2 hour between my 3rd and 4th cup :) The first time it happened, tech support walked me through the cleaning on the phone. The last time was more of a problem, and they shipped me a mailing label for a $245 complete rebuild, but I didn't have to use it.
...I just bought this machine for my girlfriend's new kitchen. The water sensor in the water tank does not stay in place. Therefore, the machine cannot make coffee because it cannot determine whether or not there is any water in the tank. There is a tiny plastic cap that should hold the sensor in place. The cap doesn't clip in, and floats away as soon as the tank is filled. Therefore the entire machine doesn't work.
You can also make milky or foamed coffees, thanks to a tube that can be placed in a milk jug (or Panasonic’s own optional “Milktank” accessory). Or just have the machine squirt out hot water for tea-making. You can also tweak the amount of coffee, water and milk, and the temperature before a drink is made, and save up to four of these combinations on the machine as personal favourites.
If you’re a froth fan, you won’t be disappointed – Jura machines tend to be very good frothers (if that’s a word) and manage to top off drinks to the same standard as you’ll usually find in the high street coffee shops. It’s certainly an impressive result, even if we found it was a novelty the wore off rather quickly. We’re not the biggest advocates of milk foaming though, so you might be more excited that we are!