First, I really wanted to like this machine. The specs, design, functionality, were exactly what I was looking for in a super automatic espresso machine, however the machine failed to perform the basic task of making espresso. I found the display, programming, controls, and size of the water chamber to be good. The milk frothing system was cumbersome as it required you to attach tubes each time you wanted a milk drink. When the system worked, the steamed milk was hot and the consistency was great for cappuccinos and lattes. However, if the tube was not connected precisely (very little room for error) the consistency of the milk was poor. I ended up having to restart the process several times as the tubes were not connected properly or they came loose as the milk was pumped. The tubes also presented an issue with clean up in that they had to be cleaned after each use.
The Jura A9 truly shines in the milk drinks department. It features 2 height adjustable spouts that go anywhere from two point two and up to five point four inches if you plan on using taller However, when it comes to the milk, the machine uses a pick-up tube system. What this means is that now you can just place the tube into the milk container and prepare delicious milk based drinks. For better results though, it’s best that you either get Jura’s cool control milk cooler or their optional thermal milk container. That’s because not only is it better to keep milk chilled for sanitary reasons, but chilled milk also produces better froth.