Six years and 7540 shots of espresso. The only downside of this machine is that it is too easy to use so that you end up drinking more cups than you might otherwise. It's very fast to heat up, both for the main heating block, as well as for steam. The steamer wand takes some practice to get good, tight foam, but once you figure out the technique it's not difficult. The openings in the wand can clog up if you don't wipe it down right after use. I also give a short blast of steam right after that as well. After about five years we bundled it up and sent it in to the factory for cleaning and reconditioning. It came back as good as new and it's still going strong. About the only real negative aspect to the machine is that it tends to be a bit noisy, but probably no more so than someone using a fully manual pull machine and grinder.