There is a learning curve and one has to get the coffee to water ratio correct for one's preferences...changing it for other drinkers. But it is truly automatic, which is nice for serving more than one person quickly, brews quickly and makes very good coffee. Jura took this machine and rewired it per the wiring recall on this model, returned it, all at no cost to me.
This machine is awesome. Works great. Very easy to use, and VERY easy to maintain. That last part is key. Our previous machine, Capressa, was a pain to keep clean. This is far easier. Had it for about 6 months now and I've no complaints. The cleaning tablets (ordered on Amazon) are a bit pricey, but I have to imagine far less the sending the machine in for repair (which we did on our Capressa machine) Other than the coffee, cleanliness and overall use of the machine, the maintenance aspect is pretty easy. Put a tablet in the grinder and push the button. Done.
You get a full roster of customer support with the Capresso EC-100. If you run into problems, you can contact customer service using a toll-free phone line during business hours or by email. You can also check the Capresso Facebook page to learn more about your espresso maker. You get a one-year warranty with this espresso machine, which is typical for the espresso maker industry.
The speed at which the Jura ENA Micro 9 delivers coffee is amazing. Before you know it, the chrome accented spouts are delivering hot espresso that absolutely tastes as if it was prepared by skilled human hands. The design and casing look great up close and feature a hard plastic with a matte silver finish. The top of the unit is a shiny black that’s reminiscent of Lucite and is easy to quickly wipe down and keep the machine looking fresh. We were also impressed with the density of the foam that the Micro 9 delivers. We considerer ourselves experts in the area of good foam and we were not disappointed with its dense and thick mouth feel. The adjustable spout creates clearance for any size mug or large cup and the multi-level sealed conical grinder performs just as well as any standalone grinder we’ve ever owned. Overall, ENA Micro 9 strikes that perfect balance between size, power and delicious coffee. This is currently our favorite model and the one we have in our own home.
I have tried several semi-automatic espresso machines and have returned 4 before I found this one you have to spend the money. It makes great coffee but the froth just can't steam 8oz of milk for a latte and put out a quality Latte. So I purchased the Jura froth PRO Automatic Milk Frother and it makes a great Latte. Coffee is excellent and iced lattes are quick and easy to make and I have saved $$ through the years. I would purchase one again it pays for itself if you drink lattes and iced drinks at Starbucks within 3 months. I have owned this machine since Dec. 2008 and happy with the purchase.
In addition, the Capresso website offers plenty of data for using this espresso machine. Among other things, it provides a downloadable user manual along with PDF files containing a variety of delicious hot milk frothing recipes so you can prepare such things as different types of teas, soothing milk drinks and several different types of hot chocolate drinks.
Also, we went through a brief episode in which it would refuse to brew anything (as if it didn't have the power to punch the water through the puck of coffee). I remedied this with a descaling cycle as well as wiping out the parts above the removable tray thoroughly. (I use filtered water in the machine, but the descaling seems to be a more serious cleaning than the normal automatic cleaning.)
3) This machine is crazy smart. It knows exactly when to clean itself, or tells you when to start the cleaning cycle. To clean it, all you do is insert a tablet in the coffee powder drawer and it does its thing. It knows when it needs water, when the filter needs to be changed, etc. In fact, since we have a water filter built into our refrigerator, we just use that filtered water in the coffee machine and therefore we don't need to use the expensive water filters. Bottom line, if you just pay attention and clean the machine on a regular basis when it tells you to, this is a no-brainer machine.