The machine is very nice looking in person, very sleek. The instruction manual is pretty sparse on details. It has enough, but it's a little intimidating for a first time user. I took my time and found out that the programming is very user friendly and easy to use. I have ours on our counter with a cabinet overhead. When I fill water reservoir I do pull the machine a bit forward because the reservoir is deep and you have to lift it straight up. It's easy to do but you need a bit of clearance. The bean hopper is in the back, so I pull the machine forward a bit to fill that, as well. Very easy to do. One thing I wanted in the J9 was the option to use a water filter. I have hard water from our tap, and had been filling our DeLonghi from our filtered refrigerator dispenser, but that was cumbersome. With the Jura filter I can fill the deep reservoir right in the little bar sink I have next to the machine. I tested the water before and after, and the Jura filter definitely works to reduce hardness, which is important in keeping the machine free from mineral scale buildup. I think it will be well worth the expense of replacing the filters. It came with one filter and a couple of descaling tabs, which I have not had to use yet.
Not trouble free, as they all seem to jam periodically, but easily fixed. Per J-C, the problem is using very oily beans, which we do as we love very dark, heavily roasted Starbucks beans. The part that jams is the press mechanism. When it expresses the puck, it clogs and won't go back up. This seems to be a criticism for many of its machines, but it's hardly a deal breaker.
I love this machine. I also have a krupps super automatic as well and I prefer this one. One complaint though is that the spout height is slightly low and so I cannot fit certain mugs in there. Not a deal breaker but it is an inconvenience. The thing I like about the jura is the ability to bypass the whole bean grinder and use preground coffee. Since with any super automatic, you need to be very careful about the oiliness of the bean, this is a great feature when you still want flavored coffee. The interface isn't very difficult to learn and it is quite the beauty sitting on the counter.
Have used a SAECO machine for the last ten years.Finally "blew up" and I needed a replacement. Have known the Jura machines for a long time but because of the price never considered purchasing one. Finally had the courage to purchase the Jura J9 and have absolutely no regrets. Makes excellent Espresso or a coffee with a crema. Cappuccinos or Latte Macchiatos are a breeze to make. Wish I would have purchased earlier.
Thinking that I must have received a defective unit, I requested an exchange from Amazon. I had a replacement unit the next day!! Amazon is amazing in this regard. The second unit worked well for the first week and then the same issue with the espresso not coming out and having to press the button to refill the pump started occurring again. More wasted espresso!!
Everything about the Gira 5 is perfectly designed and engineered to produce incredible coffee drinks at twice the pace of other units. If we had a need for this much coffee this is the model we would buy, but our current consumption simply doesn’t warrant it. The Giga 5 is very popular in office settings but we also know families who entertain that have it in their home.