Using the machine the first time was fun - it has lights that shine down on the cup for a very cool look. It is much quieter than our DeLonghi, and very fast to heat up and grind, brew, and dispense the coffee. The crema is very nice, and the coffee tastes great. The drip tray is easy to pull out to the front, and easy to rinse and throw away the grinds. The machine is plastic, which is ok, but the tray where the cup rests is polished silver metal, and has a nice heaviness to it. The J9.3 comes with a Jura milk container and tubes. We don't do a lot of milk drinks, so I didn't mind that you have to do just a bit extra to fill up the container and attach the hose. You could just put a hose into a cup of milk; you don't have to use the Jura container. It made a very nice latte, great foam. It was actually easy to clean and rinse, but you do have to take the time to be there with two cups - one with rinse water and another to catch the dirty water, then repeat. If you don't mind taking a couple extra steps and minutes, then it's easy. The J9.3 came with the Jura milk container.
Maintenance and Cleaning: If you use steamed milk, I highly suggest changing the setting to display the "Rinse Milk System" prompt to appear right after using. The default is 10 minutes, and you cannot select this rinse from the Maintenance menu. The quicker you rinse out the milk residue, the less likely you are to get clogs. The manual also suggests to use the Jura Cappuccino Cleaner daily. I tend to rinse often and do a breakdown cleaning of the milk system and frother about every other day.
The Jura A9 truly shines in the milk drinks department. It features 2 height adjustable spouts that go anywhere from two point two and up to five point four inches if you plan on using taller However, when it comes to the milk, the machine uses a pick-up tube system. What this means is that now you can just place the tube into the milk container and prepare delicious milk based drinks. For better results though, it’s best that you either get Jura’s cool control milk cooler or their optional thermal milk container. That’s because not only is it better to keep milk chilled for sanitary reasons, but chilled milk also produces better froth.